Meet ChatProduct: The FinOps AI Assistant for Your Cloud

FinOps teams spend countless hours answering repetitive questions: Why did spend spike? Which team owns this cost center? When does the next Savings Plan renewal hit? ChatProduct was designed to shoulder that cognitive load. Built into CoreFinOps, the AI assistant parses natural language queries and responds with context drawn from dashboards, ledgers, and evidence stores. It short-circuits the hunt through consoles, spreadsheets, and wikis.

Beyond convenience, ChatProduct accelerates decision-making. Leaders can ask follow-up questions in conversation, drill into data, and launch automation without scheduling a meeting. The assistant turns FinOps knowledge into an always-on copilot.

ChatProduct is powered by a retrieval-augmented generation (RAG) engine. It indexes CoreFinOps data-cost curves, ledger entries, guardrail events-and surfaces relevant evidence when answering questions. When asked, “Why are EC2 costs up 18% this week?” ChatProduct summarizes the anomaly, cites affected services, references recent deployments, and links to the timeline. Each response includes citations so users can verify the source instantly.

This design ensures the assistant never fabricates numbers. If data is unavailable, it tells you why and suggests actions to gather the missing evidence. Trust remains high, and stakeholders embrace AI guidance without fear of misinformation.

Anomaly alerts can be intimidating to non-technical stakeholders. ChatProduct translates them into plain language. It walks users through what happened, why it matters, and what actions to consider. For optimization recommendations, it outlines expected savings, risk factors, and approval requirements. Teams can request deeper dives, compare scenarios, or ask for historical context.

This conversational layer democratizes FinOps. Finance leaders, product managers, and executives engage with cost data without needing to master complex dashboards. Decisions happen faster because everyone understands the narrative.

ChatProduct is not just informational-it is operational. Users can trigger off-hours schedules, approve guardrail actions, or adjust budgets directly from chat. Commands such as “Pause non-prod EC2 tonight” or “Generate ROI ledger export for Q4” run through secure workflows with necessary approvals. The assistant confirms when automation completes and logs the action with evidence in CoreFinOps.

Integration with EventBridge and Step Functions ensures chat-triggered actions follow the same governance as those launched from the UI. No shadow automation, no bypassed controls.

ChatProduct extends into CoreCloud ChatCRM, the collaboration hub for FinOps stakeholders. Conversations sync automatically, linking chats to initiatives, tickets, and dashboards. Leadership can review summaries of top questions asked, recurring themes, and unresolved follow-ups. This institutional memory prevents context loss when team members rotate or new stakeholders join.

ChatCRM also supports scheduled digests. ChatProduct sends weekly recaps of anomalies, savings actions, and forecast changes tailored to each persona. Everyone stays aligned without manual updates.

AI assistants must respect data boundaries. ChatProduct enforces role-based access, ensuring users only see data their permissions allow. Sensitive conversations are encrypted and retained according to compliance policies. The assistant’s models operate within CoreFinOps’ private environment-no prompts or responses leave the secure boundary.

Responsible AI guidelines govern the assistant’s behavior. It avoids speculative financial advice, flags uncertain responses, and provides transparency into how answers are generated. Feedback loops allow users to correct or refine outputs, improving quality over time.

CoreFinOps supplies adoption playbooks that introduce ChatProduct gradually. Teams start by using the assistant for quick lookups, then progress to automation and approvals. Usage metrics highlight which teams benefit most, guiding enablement efforts. Training modules teach best practices, from crafting precise prompts to interpreting citations.

Within weeks, organizations report shorter meeting cycles, faster anomaly resolution, and happier stakeholders. ChatProduct becomes a daily habit, embedding FinOps intelligence into every conversation.